FAQs
Frequently Asked Questions (FAQs)
General Questions
1. Where is your store located?
We are located at Lahore. You can also shop online at aswa.pk.
2. What are your store hours?
Our store hours are Monday–Saturday: 10 AM–7 PM, Sunday
3. Do you have an online store?
Yes! You can shop with us 24/7 at aswa.pk.
Ordering & Shipping
4. How long does shipping take?
Standard shipping typically takes 3–5 business days. Express shipping options are also available at checkout.
5. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email.
6. What if my order is delayed?
Delays can happen due to high demand or carrier issues. Contact us at aswastore3284@gmail.com for assistance.
Returns & Exchanges
7. What is your return policy?
We accept returns within 2 days of purchase with tags attached and proof of purchase.
8. How do I return or exchange an item?
Visit our Returns page or bring the item to our store with the original receipt.
9. Do you offer refunds or store credit?
Refunds are issued to the original payment method. Store credit is available if preferred.
Sizing & Fit
10. How do I know my size?
Check our Size Guide for measurements. If unsure, contact us for recommendations.
11. What if my item doesn’t fit?
You can exchange it for a different size or return it per our policy.
Payments & Discounts
12. What payment methods do you accept?
We accept Debit Cards. In-store, we also accept cash.
13. Can I use multiple discount codes?
Only one promo code can be applied per order.
14. Do you offer gift cards?
Yes! E-gift cards and physical gift cards are available.
Quality & Care
15. How do I care for my clothing?
Check the care label on each item. For best results, follow washing instructions carefully.
16. Are your clothes ethically made?
We prioritize sustainability/ethical sourcing/etc.. Learn more on our [About Us] page.
Contact & Support
17. How can I contact customer service?
Email us at aswastore3284@gmail.com or call 03254029804. Response time is within 1 to 2 hours/days].
18. Can I cancel or modify my order?
Orders can be canceled/modified within 30 Minutes of placement. Contact us ASAP for assistance.